Diamond Medical Management Services, LLC (DMMS)
Enterprise Roll-up Reporting and Easy-to-read Dashboards

Solution delivered

Comprehensive enterprise roll-up reporting and a private-labeled customer reporting portal with on-demand Healthcare Analytics and Business Intelligence reporting tools

Key metrics
  • Located in Newark, Delaware
  • Large practice management and RCM service company
  • Over 80 practices and more than 200 providers

Benefits
  • Time saved with rollup reporting capabilities and automated reports
  • Increased productivity through faster data analysis
  • Improved client satisfaction through customer reporting portal with easy-to-read dashboard reports.
"Utilizing dashboardMD has allowed us to get an overview of the entire organization and all our clients through a master patient index while also enabling us to drill down into the specific details. The beauty of the system is that you can define benchmarks, and if your indicators run above or below those benchmarks, you receive instant notification."
Jean-Marie M. Taylor, MSW, CEO of DMMS

dashboardMD Provides Enterprise Roll-up Reporting and Easy-to-read Dashboards
to Delaware-based Healthcare Management Service Organization
for Enhanced Reporting and Analysis Capabilities

Newark, Delaware is a city of approximately 31,000 located about halfway between Philadelphia and Baltimore, about 12 miles from Wilmington. Home to the University of Delaware, which has renowned programs in engineering, hospitality management, urban affairs and public policy, business and more, it is also a recognized center of U.S. and international figure skating.

For Jean-Marie Taylor, MSW, Newark is home to the healthcare management service organization she established almost 15 years ago. Taylor started Delaware’s first endoscopy center in 1995, a center though which she received requests for consulting and A/R management assistance. The abundance of such requests led to the formation of Diamond Medical Management Services, LLC (DMMS).

CHALLENGE

DMMS had purchased a practice management system to bill for its 80 clients and more than 200 providers, but the system lacked rollup reporting abilities. When patients called the company about a specific account, the system did not automatically bring up the corresponding provider, resulting in extra time and effort for DMMS staff members. In addition, multiple employees at DMMS spent numerous days every month manually preparing month end and analysis reports for their clients.

SOLUTION

To address these issues, Taylor, CEO of DMMS, enlisted the services of dashboardMD, a leading provider of business intelligence reporting solutions for the healthcare industry, to provide enterprise roll-up reporting and a private-labeled customer reporting portal with on-demand Healthcare Analytics and Business Intelligence reporting tools. The company’s unique daily processing and turnkey management model completely automates revenue cycle monitoring and analysis, and its Cloud-based enterprise reporting tools include Daily Dashboards, Scorecards, Alerts, Predictive Analytics and industry leading Ad Hoc Analysis capabilities.

The ease of use and graphical nature of dashboardMD are especially important for DMMS because the company makes the system available for its clients to easily monitor various key performance indicators. The solution allows DMMS to define specific benchmarks for their clients, providing an easy way to track the performance of back office processes and the progress of strategic initiatives.

RESULTS

"Utilizing dashboardMD has allowed us to get an overview of the entire organization and all of our clients through a master patient index while also enabling us to drill down into the specific details,” explained Taylor. “The beauty of the dashboardMD system is that you can define benchmarks, and if your indicators run above or below those benchmarks, you receive instant notification. Also, it’s very easy to use, which is especially important since we make it available to our clients. They much prefer the dashboards to multiple spreadsheet reports. It has increased the satisfaction level of our clients."

Upon Taylor’s request, the team at dashboardMD also designed an enterprise view of reports specifically for DMMS, allowing the company to drill down to areas it needs to examine more closely. Since implementing dashboardMD, DMMS is having reports e-mailed directly to its in-house staff in order to get immediate feedback. Taylor and her staff also are developing an incentive program for DMMS clients to collect more money at time of service, resulting in a win-win for both parties. According to Taylor, “I’ve never seen reports anywhere else that are able to tell us what is collected at the time of service.”

Another benefit of DMMS’s utilization of dashboardMD is the increased productivity it has provided. The system has significantly reduced the amount of time Taylor and her staff spend on analysis and lets them quickly zero in on areas that need further attention.

"I think what makes dashboardMD stand out even more than its exceptional system is its customer service,” remarked Taylor. “The level of support we’ve received since implementing dashboardMD is definitely top-notch. Any questions we have regarding the system are always addressed quickly, often immediately. There have even been times the dashboardMD team has developed a special report at our request for no additional cost. I would recommend them to anyone in the healthcare industry looking for this type of solution."



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